The concept focuses on the communication goal of "topic leadership" and shows how the sales goal of "selling services" can be achieved through increased conversion. Based on user research, Crafft establishes a mobile-first approach.
With the mobile-first approach, content can be published on the content hub on a weekly basis, while the newsletter collects important articles and the latest news as well as keyclub offers. In addition to programmatically purchased ads on online platforms, the newsletter is a key tool for driving traffic to the hubs and informing customers about the most important news. The magazine contains hub articles and related topics as well as a large keyclub section. It is and remains an important tool for generating reach.
UBS formulated its content and design requirements as follows: Develop credible, relevant stories on banking solutions, establish high-quality, compact knowledge transfer. Define a journalistic vehicle that helps to differentiate UBS. Crafft developed and structured the digital hubs and designed the "Talk" magazine. It was clear from the outset that a content hub is not a "jack of all trades", but an instrument that makes it possible to place topics specifically on communication media and make them available to different stakeholder groups.